A Gourmet's Wisconsin Cupboard

Recipes and reviews of specialty gourmet foods made in Wisconsin.

15 December 2009

Christmas-giving Mishaps Fixed At Wisconsinmade.com

Christmas gift-giving cheer has us giddy at Wisconsinmade.com. Customer service is busy phone-calling, emailing, typing, and chuckling as we fix customers' ordering mishaps. We'll share the best with you.
First off is the woman who called to cancel the order her cat had placed on Amazon for Wisconsinmade.com's ice cream toppings. The keyboard-dancing kitty did her own web-surfing and landed on the toppings. Thanks to the order confirmation email, her human companion got wind of the cat's shopping spree. The woman canceled the cat's order saying she did not think it healthy for cats to consume chocolate, no matter how gourmet it may be. We suggested that she could substitute the kitty treats gift basket, but the woman said no, her cat is in the dog house and will not be receiving any gifts at this time.
Another woman called to say she'd ordered a gift on Amazon, but instead of receiving our popcorn, her friend had gotten a rocket ship. "We're so sorry," we answered, "but we don't sell rocket ships so she can't return the rocket to us. But we would be happy to send the friend a gift set of popcorn." So we did. I guess that friend is going to enjoy a very explosive Christmas.
This afternoon a man called to say he has a freezer full of ducks and asked why Wisconsinmade.com is sending him another duck. He had wanted pheasant. Unfortunately he had ordered the duck. It's an understandable error, once the feathers are off, those game birds look alike. We told him, "We'd be happy to send the pheasant instead".
Yes, it's a busy holiday time here at Wisconsinmade.com. We're nibbling on stollen and drinking lots of coffee as we answer customers' calls for gifts shipped quick. And we're making sure we laugh a lot too. Hope you're feeling just as jolly. Happy holidays.

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